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| 1. I just signed up as a Café Club Member. What happens next? |
| 2. How long does my Café Club Membership last? |
| 3. How much do you charge for shipping? Do you charge sales tax? Is postal insurance available? |
| 4. How do I update my shipping/billing information? |
| 5. On what day is my credit card billed each month? |
| 6. What day does the monthly “Flavors of the Month” kit ship out? |
| 7. Do you ship internationally? |
| 8. I don’t have/use a credit card. Is there another form of payment I can use to purchase a kit? |
| 9. Where do I find ideas for using my monthly layout kits? |
| 10. I’d like to add an item from your “Specials” page to my monthly kit shipment. How do I do this? |
| 11. How do I “skip” a monthly shipment? |
| 12. I need to cancel my membership. How can I do this? |
| 13. What are your Terms and Conditions of membership? |
| 14. When will your website be updated with the new month's kits? |
| 15. How do I make the coffee in the free coffee sampler? |
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1. I just signed up as a Café Club Member. What happens next? Once your membership is activated, you will receive an automatic confirmation e-mail with your billing/shipping information. (Should you notice any errors, please contact us immediately at admin@scrap-room.com so that we can make the necessary changes.) Your membership will begin with the current month's kit, unless we are sold out. If we are sold out, your membership will begin with the following month's kit. |
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2. How long does my Café Club Membership last? Our Café Club is a no-commitment club. There is no minimum number of kits that you are required to purchase, and your membership remains in effect until you cancel it. If you choose our Prepaid Café Club Membership option when signing up and elect to prepay for a 3 month or 6 month membership up front, your Café Club membership will automatically convert to our month-to-month Café Club membership at the end of the your prepaid term. If you do not wish to continue your Café Club membership on a month-to-month basis, you can e-mail us at any time during your prepaid term to let us know. |
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3. How much do you charge for shipping? Do you charge sales tax? Is postal insurance available? We ship all of our domestic packages via USPS Priority mail. We charge actual shipping on all of our domestic orders. Shipping starts at $4.80 and maxes out at $10.35 (flat rate). The final shipping cost depends on the weight of the package and the distance that the package is traveling. We are required by law to collect 7.25% sales tax on all items being shipped to an Illinois address. Prepaid Memberships will be charged $7.00/month for shipping in the continental US at the time the membership is purchased. (Alaska/Hawaii Prepaid Memberships will be charged $8.00/month for shipping.) All additional items added to the monthly kit will ship for no additional shipping charges when a prepaid membership is purchased. (International customers contact us for shipping rates on Prepaid memberships.) International customers pay actual USPS airmail shipping costs plus $1.25 handling fee for each package. (We have to purchase large padded mailers for international shipments, and the handling fee is to cover the cost of these mailers.) We will not be responsible for packages that are lost or damaged by the USPS. Postal Insurance is available at the actual cost upon request. (Domestic insurance prices range from $1.70-$2.15; contact us for insurance prices on international shipments.) Because of our generous skipping policy, we do not accept returns after credit cards have been processed on the 4th of the month. |
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4. How do I update my shipping/billing information? You can contact us via e-mail at admin@scrap-room.com or use our secure form on the Contact Us page of the Web site. You can also use this form to leave questions/comments for us securely. We will do our best to respond to all e-mails in a timely manner. |
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5. On what day is my credit card billed each month? Members are billed each month on the 4th. If you sign up for a membership after the 4th, your credit card will be billed and your kit will generally ship within 2-5 business days. |
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6. What day does the monthly “Flavors of the Month” kit ship out? We begin shipping monthly kits out on the 6th of the month (or the first business day thereafter). Due to the volume, shipping generally takes a week to complete. |
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7. Do you ship internationally? Absolutely! International customers pay actual USPS airmail shipping costs plus $1.25 handling fee for each package. (We have to purchase large padded mailers for international shipments, and the handling fee is to cover the cost of these mailers.) Your card will be charged after the actual shipping cost has been determined each month and will be added to your order total. We will not be responsible for lost or damaged kits shipped internationally. (Insurance is available at the actual cost upon request.) |
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8. I don’t have/use a credit card. Is there another form of payment I can use to purchase a kit? Sure! We accept PayPal payments and money orders for 3-month and 6-month Prepaid Memberships only. We do not accept personal checks at this time. Contact us for details. |
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9. Where do I find ideas for using my monthly layout kits? Need ideas? Each month our customers will receive exclusive access to four Recipe Cards, complete with a full-color photo and step-by-step instructions for completing two 12x12 scrapbook pages with each of the four layout kits. Our Recipe Cards are designed to be printed out and slipped in with your layout kits when you receive them. With The ScrapRoom’s “Flavors of the Month” Kit, you’ll enjoy the scrapbooking products that you crave, along with ideas and instructions to help you “get more pages done…” These Recipe Cards will be available to our Café Club Members and one-time purchasers on the Members-Only area of our Message Board. The password to access the Recipe Card downloads will appear in the newsletter that is packaged together with the monthly kit. You will also find additional scrapbook page layout ideas as well as card and various other project ideas using the monthly kit in our online “Coffee House of Ideas” Gallery. |
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10. I’d like to add an item from your “Specials” page to my monthly kit shipment. How do I do this? If you see something on the “Specials” page of the website that you would like to add to your monthly kit shipment, just contact us by the 3rd of the month with your order. We will add these special items to your kit shipment. Your credit card will be charged only once, and all of your items will ship out together with the monthly kit so that you will only have to pay shipping once. If you are purchasing only items from the “Specials” page and no monthly kit, actual shipping charges will apply and your items will ship out within 2 business days. You can contact us with any additional orders by using our secure form. |
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11. How do I “skip” a monthly shipment? We understand that our Café Club members may not want to receive every monthly shipment due to personal tastes and financial considerations. At The ScrapRoom, this is not a problem. You can skip any given month by contacting us by the 3rd of the month with your request to skip that month’s shipment. You can contact us via e-mail at admin@scrap-room.com or by using our secure form. We will respond to each skip request by 11:59 p.m. CST (Central Standard Time) on the 3rd, so if you do not get an e-mail response from us within 24 hours, please assume that we did not get your skip request and send it again. While club members are free to skip any shipment that you do not wish to receive, during the month following a month that you have skipped, we cannot guarantee that we will have a kit available for you. This is a rare instance, but because we order for our kits several months in advance and cannot predict with 100% accuracy how many club members will skip during any given month, an occasional shortage is a possibility. If a shortage does occur, members who skipped during the previous month will be placed on a priority waiting list for the kit in question ahead of non-members. |
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12. I need to cancel my membership. How can I do this? If you decide you need to cancel your membership for any reason, you must contact us by the 3rd of the month. Membership cancellations that are received after the 3rd will be processed for the following month. |
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13. What are your Terms and Conditions of membership? Credit cards will be charged on the 4th of the month unless we receive an e-mail from you by 11:59 p.m. on the 3rd stating that you'd like to "skip" that particular month's shipment. There is no minimum number of kits to purchase, but membership will continue indefinitely until you e-mail us that you would like to cancel. All cancellations received after the 3rd of the month will take effect the following month. Prepaid memberships will automatically convert to month-to-month membership at the end of their prepaid term. If you do not wish to continue your Café Club membership on a month-to-month basis, you can e-mail us at any time during your prepaid term to let us know. |
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14. When will your website be updated with the new month's kits? The website will be updated on the last day of each month with the new "Flavor of the Month" kit, specials and gallery images. You may have to hit the "refresh" button on your browser or the F5 key to refresh to see the latest version of our site. |
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15. How do I make the coffee in the free coffee sampler? The sampler of gourmet flavored coffee that is included with the monthly kits needs to be brewed in your coffee pot with 2-3 cups of water. It is not instant coffee. |
